Positive Outcomes Limited

About Retail Skills

Successful outlets provide the right products at the right price, in the right location, attractively presented with good customer service & product knowledge. Staff need a diverse range of skills that cover administration, product storage, stock preparation, security, health & safety, merchandising and customer service, all of which are covered in our Apprenticeship programme.

On completion of the programme participants will be able to:

• Organise the receipt & storage of goods and audit stock levels
• Source required goods, display & provide specialist support to customers
• Accurately process payments by cash, credit or Hire Purchase
• Develop effective customer service skills including problem solving
• Gain specific retail sector knowledge where appropriate.
  (e.g. food handling, I.T. or other technical information )