Positive Outcomes Limited

About Contact Centre

As the first point of contact for your company, your call handlers hold a crucially important position. Callers will be enthused by a warm, friendly greeting or be totally disillusioned by a ‘couldn’t be bothered’ attitude. Your business is literally on the line. Through the apprenticeship course employees will learn to understand the importance of their role and become an effective ambassador for your company.

On completion of the programme participants will be able to:

• Understand the importance of their role & keep a positive attitude
• Know your company’s structure so they can refer callers efficiently
• Devise & maintain essential records & systems to support your business
• Take the initiative with difficult or awkward calls
• Become an effective ambassador for your company